How do I register my equipment?
To register your Mack Warranty, please have your equipment, Sales invoice, and Warranty information ready and log
on to our website: WWW.MackCam.Com From the homepage you will be able to register your service contract. Please be sure that when you are asked
to include your equipment serial number that you take this information directly off of your equipment and not from the box or the sales receipt.
You may also call customer service at 1-800-252-6225
My equipment was a gift. Whose name and information should I register?
Please enter the information of the recipient of the gift (the end user) and their contact information, as they will
be the owners of the equipment. It is ok is the name and address registered do not match the original sales invoice. Also when giving a unit as a gift,
we will still require a sales invoice if service is ever needed.
How many items are covered under a Mack Warranty?
The Mack service contract covers either 1 or 2 pieces of equipment, depending on which contract you purchase and the total
value of the units purchased. If the contract does cover 2 pieces (Camera and 1 Kit lens for example) the units would have to be purchased on the same
invoice for under the amount specified on the Warranty purchased this is the cost before tax.
Where do I enter the information for my camera body and lens kit?
If you have purchased a camera body and lens kit, you will be asked to enter both pieces of equipment on steps three and four.
Step 3 will require your camera body's make, model, and serial number, and it will also ask you to provide the total cost of the kit. Step four will ask you
to enter your lens make, model, and serial number.
What if my kit came with a camera body and two lenses?
The Mack Warranty will only cover 1 or 2 pieces or equipment, depending on which contract is purchased. This means that the
contract covers the Camera Body and only ONE kit lens. A separate contract would have to be purchased to cover the second lens.
Is my registered Mack Warranty transferable if I sell my equipment?
Yes, absolutely! A major selling point when selling your used equipment is that the remainder of your extended warranty can
be transferred over to the new user for a fee of $20. The original sales invoice will still be required for service, even if the original name and address
have been "whited out" or otherwise erased.
